Aggression and Behaviour That Challenges

This course will enable you to identify potential conflict and deal with it appropriately

Managing Aggression and Behaviour that Challenges at work is often left up to your own life skills, and seen as "part of the job."

Physical attacks can have obvious consequences, but serious or persistent verbal abuse or threats can also damage health. Anxiety or stress can often lead to low morale and sickness.

So what's in the course...

The content of this course reflects the knowledge and skills units within the "Managing Workplace Violence National Occupational Standards" (NOS) and can be used as part of IOSH CPD Development. Our training is delivered by personal safety specialists who hold qualifications and years of experience as both front line practitioners and trainers.

All of our courses can be tailored to your specific requirements, at no additional cost.

Here are the learning objectives:

  • Raise awareness of Personal Safety and potential risks
  • Know what is meant by the term "Challenging Behaviour"
  • Understand the Crisis Cycle
  • Develop strategies to prevent and deal with behaviours that challenge
  • Understand your own conflict management style
  • How an understanding of Verbal and Non-Verbal communication can keep us safer
  • How to dynamically risk assess everyday situations
  • Diffusion and De-escalation techniques
  • The law around using the defence of yourself and others
  • Simple but effective Breakaway/ Disengagement techniques

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What our clients say about this course..

Like all of our courses, our Aggression and Behaviour that Challenges Course (ABC) was developed in direct response to the needs of our clients. We are very proud of the amazing feedback we have received and I hope you will take a minute to check out "Our Clients"  page to see what they have said about us.

Tamsin: Social Worker

Sarah and Manny: Local Authority

​Kayleigh: Victim Support Worker

Helen Hastings Learning and Development Training Partner - Asra Housing Group

From start to finish Oakwood have been superb, both Terry and Gemma are a genuine delight to work with. Alongside their professionalism, obvious knowledge and skills with regards to De-escalation and Personal Safety and Train the Trainer, they have also been easy to contact and discuss requirements with, very enthusiastic and more than happy to accommodate business requirements. The delivery style of both Terry and his other trainers has been consistently excellent with our colleagues always commenting on how interesting, engaging and knowledgeable they are. From an L&D point of view we couldn’t ask for anything more and personally, they would always be my first choice of provider for Personal Safety

Pauline Matturi Corporate Development Lead-Leicester City Council

Two things make this training work in my organisation: the message and the messenger. The sound advice and practical techniques presented are spot-on for our very diverse services. Terry himself has the highest approval ratings from every type of delegate who attends the training. His friendly, no-drama approach coupled with his serious credibility and experience makes him the right trainer for this sensitive topic

Liz Cole Head of Health and Safety- Catch 22

We have worked with Oakwood Training for the past four years. Terry’s knowledge has been invaluable in designing courses and operational procedures that help us reduce risks to our staff. I consistently hear great comments from staff who have attended courses and I enjoy working with Terry on the different approaches we need for our diverse range of services.

Check out "Our Clients" page to see what they have said about us.

Satisfaction Guaranteed

We know that you and your staff will love this course. Remember, we can alter any content to suit your specific needs to ensure you get the most out of your training. If, for whatever reason, you are unhappy with the course, we will give you a full refund.. 

What others have asked...

What are "Breakaway" skills?

Do I have to be super fit?

How much of the course is physical?

Do I have to take part in the Physical Skills?

Why do I have to complete a medical questionnaire?

Can I change the course content?

I'm pregnant, can I still take part?

What should I wear?