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Managing Aggression and Behaviour that Challenges at work is often left up to your own life skills, and seen as "part of the job."
Physical attacks can have obvious consequences, but serious or persistent verbal abuse or threats can also damage health. Anxiety or stress can often lead to low morale and sickness.
The content of this course reflects the knowledge and skills units within the "Managing Workplace Violence National Occupational Standards" (NOS) and can be used as part of IOSH CPD Development. Our training is delivered by personal safety specialists who hold qualifications and years of experience as both front line practitioners and trainers.
All of our courses can be tailored to your specific requirements, at no additional cost.
Here are the learning objectives:
Like all of our courses, our Aggression and Behaviour that Challenges Course (ABC) was developed in direct response to the needs of our clients. We are very proud of the amazing feedback we have received and I hope you will take a minute to check out "Our Clients" page to see what they have said about us.
Tamsin: Social Worker
Sarah and Manny: Local Authority
Kayleigh: Victim Support Worker
From start to finish Oakwood have been superb, both Terry and Gemma are a genuine delight to work with. Alongside their professionalism, obvious knowledge and skills with regards to De-escalation and Personal Safety and Train the Trainer, they have also been easy to contact and discuss requirements with, very enthusiastic and more than happy to accommodate business requirements. The delivery style of both Terry and his other trainers has been consistently excellent with our colleagues always commenting on how interesting, engaging and knowledgeable they are. From an L&D point of view we couldn’t ask for anything more and personally, they would always be my first choice of provider for Personal Safety
Two things make this training work in my organisation: the message and the messenger. The sound advice and practical techniques presented are spot-on for our very diverse services. Terry himself has the highest approval ratings from every type of delegate who attends the training. His friendly, no-drama approach coupled with his serious credibility and experience makes him the right trainer for this sensitive topic
We have worked with Oakwood Training for the past four years. Terry’s knowledge has been invaluable in designing courses and operational procedures that help us reduce risks to our staff. I consistently hear great comments from staff who have attended courses and I enjoy working with Terry on the different approaches we need for our diverse range of services.
Check out "Our Clients" page to see what they have said about us.
We know that you and your staff will love this course. Remember, we can alter any content to suit your specific needs to ensure you get the most out of your training. If, for whatever reason, you are unhappy with the course, we will give you a full refund..
Breakaway or Disengagement skills are physical techniques to get you away from any potentially hostile/aggressive encounter. It's not fancy martial arts and you don't need to be a ninja (although, please tell us if you are!)
The techniques are designed to be easy to use and recall should you ever need them. They have also been thoroughly medically reviewed and risk assessed so you can be sure we have your safety as a priority.
Running miles a week and hitting the gym every day is not a requirement of this course! If you currently struggling with an illness or carrying an injury that you're worried about, get in touch and let us know. We will make sure you are looked after.
Well, that depends on the content decided by the people who commissioned the course, which will be based on a suitable and sufficient assessment of the risk you may encounter in your work.
As a guide however, we spend on average 30-40 minutes on our physical techniques. The focus of the course is on preventing the need for any physical response, by recognising the early signs and doing something about it before it gets to that point.
A stitch in time...
No. Nothing is mandatory (unless your employer says otherwise). We do, on occasion, have people who do not take part in the physical for a wide variety of reasons. They are still able to learn through observation and we are sure you will take something away from this small part of the course.
We only ask you to complete a medical questionnaire on the day if the course involves physical skills (eg..breakaway).
This lets us know if you have any pre-existing medical conditions or injuries. We retain this information in the strictest of confidence and do not share it.
Absolutely. We don't believe in a "one size fits all" approach. We involve you in course design from the outset, and even include policy and guidance specific to your department. We want your event to do what you need it to do. And best of all...it doesn't cost you any more.
Of course. We would obviously advise you not to take an active role in the physical elements. After all there are two (maybe more) of you to consider!
Comfortable clothing which allows free movement is a must. Long bottoms and closed flat shoes are great. No need for a trip to sports shop though.