De-escalation and Personal Safety

Managing conflict at work should never been accepted as "Just part of the job!"


All too often it is assumed that people can just use 'their communication skills' to resolve conflict. But not everyone knows how.


This course will enable you to identify potential conflict and deal with it appropriately

So what's in the course...

We've aligned the course content to the "Managing Workplace Violence National Occupational Standards" (NOS) and this course can be used as part of IOSH CPD development. We can even tailor content  to your specific requirements, at no additional cost.

Here's an idea of what you might like to include:

  • Raise awareness of Personal Safety and potential risks
  • Know what is meant by the term "Challenging Behaviour"
  • Understand the Crisis Cycle
  • Develop strategies to prevent and deal with behaviours that challenge
  • Understand your own conflict management style
  • How an understanding of Verbal and Non-Verbal communication can keep us safer
  • How to dynamically risk assess everyday situations
  • Diffusion and De-escalation techniques
  • The law around using the defence of yourself and others
  • Simple but effective Disengagement techniques 

Here's what our clients have to say...

Tamsin: Social Worker

Sarah and Manny: Local Authority

​Kayleigh: Victim Support Worker

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Kate Lee People Development Manager - PA Housing
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Helen Mather Group Learning and Development Manager, Longhurst Group
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Keith Crampton Learning and Development Manager, North Hertfordshire District Council
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Mandy Linthwaite Learning and Development Manager, Lichfield District Council
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Pauline Matturi Corporate Development Lead, Leicester City Council
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Claire Barnes HR Manager, North Warwickshire Borough Council
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Helen Ashton Learning and Development Manager, Langley House Trust
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Claire Reeves People Development Content & Design Manager, AS Watson Group

People Development Manager, PA Housing

I cannot speak highly enough of Oakwood Training and would definitely recommend their Personal Safety and De-escalation course. They have been so accommodating in ensuring that it is tailored to our needs and everyone who attends enjoys the training immensely. The trainers are great at engaging all colleagues and give out the right amount of information and practical help to make sure our colleagues feel confident when they are out and about during their working day. Oakwood adapted the course to include aspects from our Health and Safety manager, ensuring that all parties are happy with the content.

Group Learning and Development Manager, Longhurst Group

Oakwood deliver both Mental Health and Personal Safety courses for us. They really understand the issues our staff have in their roles and were able to adapt to this rather than just a generic off the shelf module. All I can say is how pleased I am with the work they have been doing with us since 2016. The feedback from staff is not just excellent, but how it adds value to what they are doing.

Learning and Development Manager, North Hertfordshire District Council

Oakwood have proved a great training provider to work with. Terry always strives to understand the organisation and context of the training. His course design and Oakwood's delivery very much hit the mark for us resulting in great initial feedback and subsequently behavioural change. In addition Oakwood are flexible and easy to communicate with.

Learning and Development Manager, Lichfield District Council

We worked with Oakwood Training to create bespoke courses to improve staff confidence in dealing with difficult customers. The response from staff has been extremely positive – every single employee found the training beneficial, engaging and interactive.

Corporate Development Lead, Leicester City Council

Oakwood have working with Leicester City Council since 2012 delivering Conflict Management, De-Escalation, Lone Working and Personal Safety courses. The sound advice and practical techniques presented are spot-on for our very diverse services.

HR Manager, North Warwickshire Borough Council

After being highly recommended to me, Oakwood delivered training for us on Personal Safety, Conflict Management and De-Escalation. The courses were extremely well received by staff. We will definitely be using Oakwood again in the future and wouldn't hesitate to recommend them to others.

Learning and Development Manager, Langley House Trust

As an L&D Manager, Oakwood Training are a joy to work with. I really value their “can do” attitude and keenness to help and support. Their ability to blend their professional expertise with our needs, produces training that always gets great feedback from participants.

People Development Content & Design Manager, AS Watson Group

I’ve worked with Terry and Team Oakwood on multiple projects. It’s a sad fact that the violence and aggression is on the rise in the retail sector and AS Watson wanted to be proactive and give our colleagues the knowledge and tools to defuse a potentially intense situation that could put our teams, colleagues or visitors at risk.

The feedback’s been incredible, fun and engaging. Our retail colleagues are telling us it helps to build their confidence. I highly recommend Team Oakwood – An innovative training provider that works towards tailoring their solution to your business.

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Mandy Linthwaite Learning and Development Manager, Lichfield District Council

Learning and Development Manager, Lichfield District Council

We worked with Oakwood Training to create bespoke courses to improve staff confidence in dealing with difficult customers. The response from staff has been extremely positive – every single employee found the training beneficial, engaging and interactive.

profile-pic
Helen Mather Group Learning and Development Manager, Longhurst Group

Group Learning and Development Manager, Longhurst Group

Oakwood deliver both Mental Health and Personal Safety courses for us. They really understand the issues our staff have in their roles and were able to adapt to this rather than just a generic off the shelf module. All I can say is how pleased I am with the work they have been doing with us since 2016. The feedback from staff is not just excellent, but how it adds value to what they are doing.

profile-pic
Helen Ashton Learning and Development Manager, Langley House Trust

Learning and Development Manager, Langley House Trust

As an L&D Manager, Oakwood Training are a joy to work with. I really value their “can do” attitude and keenness to help and support. Their ability to blend their professional expertise with our needs, produces training that always gets great feedback from participants.

profile-pic
Claire Barnes HR Manager, North Warwickshire Borough Council

HR Manager, North Warwickshire Borough Council

After being highly recommended to me, Oakwood delivered training for us on Personal Safety, Conflict Management and De-Escalation. The courses were extremely well received by staff. We will definitely be using Oakwood again in the future and wouldn't hesitate to recommend them to others.

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Pauline Matturi Corporate Development Lead, Leicester City Council

Corporate Development Lead, Leicester City Council

Oakwood have working with Leicester City Council since 2012 delivering Conflict Management, De-Escalation, Lone Working and Personal Safety courses. The sound advice and practical techniques presented are spot-on for our very diverse services.

profile-pic
Keith Crampton Learning and Development Manager, North Hertfordshire District Council

Learning and Development Manager, North Hertfordshire District Council

Oakwood have proved a great training provider to work with. Terry always strives to understand the organisation and context of the training. His course design and Oakwood's delivery very much hit the mark for us resulting in great initial feedback and subsequently behavioural change. In addition Oakwood are flexible and easy to communicate with.

profile-pic
Kate Lee People Development Manager - PA Housing

People Development Manager, PA Housing

I cannot speak highly enough of Oakwood Training and would definitely recommend their Personal Safety and De-escalation course. They have been so accommodating in ensuring that it is tailored to our needs and everyone who attends enjoys the training immensely. The trainers are great at engaging all colleagues and give out the right amount of information and practical help to make sure our colleagues feel confident when they are out and about during their working day. Oakwood adapted the course to include aspects from our Health and Safety manager, ensuring that all parties are happy with the content.

profile-pic
Claire Reeves People Development Content & Design Manager, AS Watson Group

People Development Content & Design Manager, AS Watson Group

I’ve worked with Terry and Team Oakwood on multiple projects. It’s a sad fact that the violence and aggression is on the rise in the retail sector and AS Watson wanted to be proactive and give our colleagues the knowledge and tools to defuse a potentially intense situation that could put our teams, colleagues or visitors at risk.

The feedback’s been incredible, fun and engaging. Our retail colleagues are telling us it helps to build their confidence. I highly recommend Team Oakwood – An innovative training provider that works towards tailoring their solution to your business.