How to spot potential conflict and what to do about it.
Managing conflict in a retail setting has always presented challenges, with the usual flashpoints being around refunds, refusing service and shoplifting.
In the wake of the global pandemic, the role of the retail employee has grown to include managing queues, panic buying and encouraging social distancing and face masks.
This has led to a significant rise in abuse, violence and aggression towards retail employees, doing their best in difficult times and with often ambiguous and unclear guidance.
There are times however, where the actions of staff, whether intentional or not, really do not help things.
Security guards, CCTV and body cameras can help, but with a greater focus on the latest gadgets and technology, let's not forget the most fundamental tool in the toolbox: Communication skills.
In this course we are going to look at what you can do to help prevent and manage conflict to reduce the risk of violence and aggression where you work.
Our team of conflict management specialists have come together to provide you with evidence based guidance in this online awareness course. We've developed this course to be just as engaging and interactive as our face to face programmes.
Here’s what you get...
Access to TWO online courses straight away. It's modular so you can drop in and out anytime, and pick right back up where you left off.
Our specialist team share real world practical tips on how to prevent and manage conflict in a retail setting.
Learn 'best practice'
Learn tried and tested approaches to identify shoplifters, manage refunds, refuse service, encourage social distancing and masks.
None of the usual 'read text and click next'. Our course are designed to engage with activities, video and knowledge checks!
What’s in our Retail Conflict Management Course?
Two courses actually! We've bundled these programs together to ensure you get the most from your training.
About The Trainer:
Terry is Director and Head of Training at Oakwood. With 15 years of front line experience as a police officer and specialist conflict management trainer, he knows that real life conflict doesn’t follow a script!
He believes that by understanding conflict and it's impact on wellbeing we will be able to prevent and resolve it more effectively. When he's not wrestling with his kids, he spends his time speaking, teaching and advising organisations on their approach to wellbeing and personal safety, and the link between them.
How much does it cost?
£69 (reduced from £150)
For your Company
Get full access for your organisation.
Let us know how many people you need the course for so we can suggest the most cost effective solution.
Get in touch
100% Satisfaction Guarantee
We know that you and your staff will love our courses.
Remember, we can alter any content to suit your specific needs to ensure you get the most out of your training. If, for whatever reason, you are unhappy with the course, we will give you a full refund.
Frequently Asked Questions
What about hosting?
Our courses can be hosted on our systems, or on your own LMS. If you don't have one, no problem. We will host it for you and give you your own group management portal so that you can monitor and manage your own learners.
How long is the course?
Typically between 1-2 hrs. Our system lets you jump back in and pick up where you left off. It's also mobile responsive, which means you can learn when it suits you, in the office or working more flexibly. Desktop, Laptop, tablet or mobile phone, we've got you covered.
Do I get a certificate?
Absolutely. You can download them in PDF format and print them off for your 'Wall of Achievements' if you like. You can also access them electronically through your profile page.
Can we just buy a Scorm file?
Click on the button to let us know what you need, and find out how we can help.
Can we brand it as our own?
Absolutely. We can ensure your branding appears in the course content, as well as on any certificate of completion.
Can the content be tailored?
Of course. We want to ensure our training does what you need it to do, and just like our face to face courses we can tailor content to meet your needs. We can include any additional content (eg trauma or menopause awareness), your policies and procedures as well as any additional resources or support details.