Personal Safety and De-escalation

Video Series


Why Do We Lose Control?

Why do people behave in an aggressive way? What triggers it and what is it's purpose?


What To Do About It

Simple and effective techniques to de-escalate aggression or conflict. Tried and Tested...


Not "Just Part Of The Job"

Do we really just have to accept aggression or assault ?

No...and we'll tell you why.

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Here's some of our latest thoughts...

Unlucky 13 For Retail Workers
Triskaidekaphobia (TRIS-kye-DEK-ə-FOH-bee-ə) is the fear of the number 13. For a whole host of reasons, thirteen is notorious for being[...]
“It Will Never Happen To Me”
Complacency: “a feeling of calm satisfaction with your own abilities or situation that prevents you from trying harder”Cambridge Online DictionaryWe have[...]
Does “Agile/Home/Flexible” Working Increase Risk?
As the footsteps behind her got louder she knew it wasn’t good.The hairs on the back of her neck stood[...]

Before you go, check out our bonus video...

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